Terms of Service

These terms apply to all services booked through jenbrockwell.com, provided by Jen Brockwell Ltd ("I", "me", "my"). By booking a call or purchasing a service, you agree to these terms.

Services Offered

• Personalised Monthly Plan (coaching support) — £99 per month, paid monthly, cancel any time. Starts with an optional 1:1 intro meeting on video (you can skip it and have your plan built from your intake form), then a personalised training, nutrition and habits plan built for your level, equipment, goals and time, with a new programme every month. There are no weekly check-ins or calls, apart from a short fortnightly check-in form. Your first programme is sent within 3 days of your intro meeting, or within 3 days of your intake form if you skip the meeting. WhatsApp support is included as you need it (questions and video form checks), with a reply within 2 working days, Monday to Friday.
• 1:1 Online Coaching — £399 per month, 3-month minimum commitment, then monthly. For most clients, 3 months of 1:1 coaching sets them up to carry on with the Personalised Monthly Plan, though some prefer 6 months or longer, and a review takes place at the end of month 3 to plan this, though you may stay on coaching for longer if it suits you. Private online coaching including a weekly 1:1 check-in call, a weekly check-in form, training and nutrition progressed week by week, on-hand support as and when you need it (response within 24 hours, Monday to Friday), a full review every 12 weeks, and everything in the Personalised Monthly Plan.
• Reset Call — a single 60-minute fitness consultation, £99, one-off, with no ongoing commitment.
• Online Coaching Discovery Call — a free, no-obligation 20-minute call to discuss fit.

What I Expect From You

My preferred way of coaching is that you track your food in MyFitnessPal, train using the AthleMove app (I will send you an invite), wear a step counter every day (such as a Fitbit or Apple Watch), and send me a photo of your step count daily or every few days so I can hold you accountable. Check-in forms and calls are part of how I adjust your plan, so please complete them on time.

Payment

The Reset Call and your first month of the Personalised Monthly Plan or 1:1 Online Coaching are paid upfront via Stripe, before your service begins. Both the Personalised Monthly Plan and 1:1 Online Coaching are paid monthly: you are never asked to pay for the 3-month minimum on 1:1 Online Coaching all in one go. Monthly services renew automatically each month on the same date, by the same payment method, until you cancel. All prices are in GBP and include any applicable taxes.

Minimum Commitment

The Personalised Monthly Plan has no minimum commitment: you pay monthly and may cancel at any time. 1:1 Online Coaching has a minimum commitment of 3 months (3 monthly payments of £399) from your start date. This minimum exists because meaningful results take longer than a few weeks to show, and it protects both your investment and the coaching relationship. If you cancel during the minimum period, the remaining monthly payments within it still fall due. After the minimum period, your service continues monthly and you may cancel at any time.

Your Right to Cancel (14-Day Cooling-Off Period)

As a consumer buying a service online, you have a legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of purchase, for any reason. Because you will usually want your plan or coaching to start straight away, by purchasing you expressly ask for the service to begin before the cooling-off period ends. If you then cancel within the 14 days, you will receive a refund minus a proportionate amount for the service already provided up to the point you told me you wished to cancel (for example, once your intro meeting has taken place, your personalised plan has been delivered, or a coaching call has taken place). This does not affect any other rights you have in law.

Cancellations and Refunds

• Reset Call credit: if you start a Personalised Monthly Plan within 7 days of your Reset Call, the £99 you paid is credited against your first month. The credit is applied by me using a code I send you after your call. It has no cash value, is for one use and cannot be combined with other offers.
• Reset Call: if you need to reschedule, please give at least 24 hours' notice via Calendly. If you cancel before your session takes place and you're still within your 14-day cooling-off period, you'll receive a full refund. Once the session has taken place, the fee is non-refundable.
• Personalised Monthly Plan: billed monthly. You may cancel at any time. Cancelling stops your next monthly payment but does not refund the month you are already in. You keep your current plan until the end of that billing period and are simply not billed again after that.
• 1:1 Online Coaching: billed monthly after the 3-month minimum commitment above. Once the minimum has been completed, you may cancel at any time. Cancelling stops your next monthly payment but does not refund the current billing period. For example, if you're billed on the 1st and cancel on the 15th, you remain a client (with full access to coaching) until the end of that billing period, and simply won't be billed again after that.

Health and Safety

By booking any coaching service, you confirm that you are medically fit to undertake a new exercise and nutrition programme, and that you will inform me of any injury, medical condition, or health concern that may affect your training. If you have any pre-existing medical condition, please consult your GP before starting a new fitness programme. I am a Level 3 qualified personal trainer (Focus Awards, Ofqual-regulated), but I am not a medical professional, and nothing I provide constitutes medical advice. New clients are required to complete a signed Client Intake & Health Screen (PAR-Q) before they start.

Remote Session Safety

These apply to every live remote coaching session:

• You take part in remote coaching at your own risk.
• Train in a suitable, non-slip space, clear of any obstructions, before the session begins.
• Wear suitable footwear for the activity.
• Do not use blades, weapons, or sharp instruments of any kind during a session.
• Avoid physical contact with anyone else present, and maintain appropriate distance from others during the session.
• Stop and seek advice if you feel unwell, dizzy, or in pain — don't push through it.

Liability

Exercise carries an inherent risk of injury. I will always design your programme around your stated fitness level, equipment, and any health information you share with me — but you participate in all training at your own risk. I hold professional Personal Trainer liability insurance. Nothing in these terms excludes liability for death or personal injury caused by negligence, or for anything else that cannot be excluded under UK law.

Confidentiality

Anything you share with me during coaching — including on calls, in check-ins, and in any recordings or transcripts — is kept confidential and used only to support your coaching. See the Privacy Policy for full detail on how your data is handled.

Intellectual Property

Training programmes, nutrition guidance, and any materials I provide are for your personal use only and may not be shared, resold, or reproduced without my permission.

Governing Law

These terms are governed by the laws of England and Wales.

Contact

Jen Brockwell Ltd
jen@jenbrockwell.com