Terms of Service

These terms apply to all services booked through jenbrockwell.com, provided by Jen Brockwell Ltd ("I", "me", "my"). By booking a call or purchasing a service, you agree to these terms.

Services Offered

• Reset Call — a single 60-minute fitness consultation, £100, one-off, with no ongoing commitment.
• Online Coaching Discovery Call — a free, no-obligation 30-minute call to discuss fit.
• Start Package — £700, one-off, covering your first 2 months of Online Coaching (the minimum commitment) plus your initial deep-dive session.
• Ongoing Online Coaching — £300/month after the Start Package, continuing until either party ends the arrangement, subject to the minimum commitment below.

Payment

Payment for the Reset Call and Start Package is taken upfront, before booking, via Stripe. Ongoing monthly coaching is billed separately once agreed with you directly. All prices are in GBP and include any applicable taxes.

Minimum Commitment

Online Coaching has a minimum commitment of 2 months (8 weeks) from your first deep-dive session, covered by the Start Package. This minimum exists because meaningful results take longer than a few sessions to show — it protects both your investment and the coaching relationship. After the minimum period, coaching continues monthly and either party may end the arrangement with reasonable notice.

Your Right to Cancel (14-Day Cooling-Off Period)

As a consumer buying a service online, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your purchase within 14 days, for any reason, and receive a full refund. Because coaching calls are often booked to happen sooner than that, by booking a session or a deep-dive within the 14-day period you expressly request that the service begins before the cooling-off period ends, and you acknowledge that once a session has taken place, you lose the right to a refund for that session, in line with the terms below. This does not affect any other rights you have in law.

Cancellations and Refunds

• Reset Call: if you need to reschedule, please give at least 24 hours' notice via Calendly. If you cancel before your session takes place and you're still within your 14-day cooling-off period, you'll receive a full refund. Once the session has taken place, the fee is non-refundable.
• Start Package: if you cancel before your deep-dive session takes place and you're still within your 14-day cooling-off period, you'll receive a full refund. The £700 is non-refundable once your deep-dive session has taken place, as it covers work delivered from that point.
• Ongoing monthly coaching: billed monthly, with no long-term contract beyond the initial 2-month minimum. You may cancel at any time — cancelling stops your next monthly payment, but does not refund the current billing period you're already in. For example, if you're billed on the 1st and cancel on the 15th, you remain a client (with full access to coaching) until the end of that billing period, and simply won't be billed again after that.

Health and Safety

By booking any coaching service, you confirm that you are medically fit to undertake a new exercise and nutrition programme, and that you will inform me of any injury, medical condition, or health concern that may affect your training. If you have any pre-existing medical condition, please consult your GP before starting a new fitness programme. I am a Level 3 qualified personal trainer (Focus Awards, Ofqual-regulated), but I am not a medical professional, and nothing I provide constitutes medical advice. New clients are required to complete a signed Client Intake & Health Screen (PAR-Q) before their first session.

Remote Session Safety

These apply to every live remote coaching session:

• You take part in remote coaching at your own risk.
• Train in a suitable, non-slip space, clear of any obstructions, before the session begins.
• Wear suitable footwear for the activity.
• Do not use blades, weapons, or sharp instruments of any kind during a session.
• Avoid physical contact with anyone else present, and maintain appropriate distance from others during the session.
• Stop and seek advice if you feel unwell, dizzy, or in pain — don't push through it.

Liability

Exercise carries an inherent risk of injury. I will always design your programme around your stated fitness level, equipment, and any health information you share with me — but you participate in all training at your own risk. I hold professional Personal Trainer liability insurance. Nothing in these terms excludes liability for death or personal injury caused by negligence, or for anything else that cannot be excluded under UK law.

Confidentiality

Anything you share with me during coaching — including on calls, in check-ins, and in any recordings or transcripts — is kept confidential and used only to support your coaching. See the Privacy Policy for full detail on how your data is handled.

Intellectual Property

Training programmes, nutrition guidance, and any materials I provide are for your personal use only and may not be shared, resold, or reproduced without my permission.

Governing Law

These terms are governed by the laws of England and Wales.

Contact

Jen Brockwell Ltd
jen@jenbrockwell.com